REfund POLICY

PRODUCT :BAZZA x KALSOM HUSSAIN

Exchanges

We only exchange the product if they are defective or damaged.  If you need to exchange to the same product, you must notify us within 7 days upon receiving the product. Defective or damaged products by us are eligible for refund.

Returns

Our return policy is 7 days.  If 7 days have gone by since you received the product, unfortunately, we cannot offer you a refund.  Return of any product is only possible if the error is made by us.  If the original requested product is unavailable, we will refund within 3 days.  To return any product, you must request the intention by contacting us or by email.  To be eligible for return and exchange, the product must be unused and in the same condition when you received it. Product used or damaged by youare not eligible for refund.

Order cancellation

Order cancellation cannot be done as we despatch orders immediately.  We cannot cancel an order once it has been despatched.

Late or missing refund

We process all approved refunds immediately.  If you have not received the refund, first check your bank account again.  Next, contact your bank in case of any delay.  If you have done both and you still have not received the refund, please contact us at (+65) 8764 2261.

PRODUCT : BAZZA x AZZA

Exchanges

We only exchange the product if they are defective or damaged.  If you need to exchange to the same product, you must notify us within 7 days upon receiving the product. Defective or damaged products by us are eligible for refund.

Returns

Our return policy is 7 days.  If 7 days have gone by since you received the product, unfortunately, we can’t offer you a refund.  Return of any product is only possible if the error is made by us.  If the original requested product is unavailable, we will refund within 3 days.  To return any product, you must request the intention by contacting us or by email.  To be eligible for return and exchange, the product must be unused and in the same condition when you received it.  Product used or damaged by you are not eligible for refund.

Order cancellation

Order cancellation cannot be done as we despatch orders immediately.  We cannot cancel an order once it has been despatched.

Late or missing refund

We process all approved refunds immediately.  If you have not received the refund, first check your bank account again.  Next, contact your bank in case of any delay.  If you have done both and you still have not received the refund, please contact us at (+65) 8764 2261.

PRODUCT : BAZZA x KUEH & KOOKIES

Exchanges

We only exchange the product if they are defective, damagedand error made by us.  Both Kueh and Kookies are eligible for exchange andrefund.

Returns

Kueh and Kookies are perishable items and are not eligible for returns. 

Order cancellation

Order cancellation cannot be done for perishable items. Kueh and Kookies falls into perishable items.

Late or missing refund

We process all approved refunds immediately.  If you have notreceived the refund, first check your bank account again.  Next, contact your bank in case of any delay.  If you have done both and you still have notreceived the refund, please contact us at (+65) 8764 2261.

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